Online dental claiming
Before you submit your claim, have the following documents ready:
How to claim
Remember, you can claim for your dental expenses, as soon as each course of treatment is completed. No need to wait until the end of the year.
For vision claims under a corporate policy, please click here
Claiming options
-
Members can choose to visit a dental practice that provides a direct payment service to DeCare. This means that when a member attends any dental practice on DeCare’s Direct Pay Network, they will not need to submit a claim, the dental practice will do this for the member. For more information, visit Direct Pay. You can visit our Dentist Directory to find a dentist and check where Direct Pay is available.
-
Members can visit any dentist and process claims in the standard format to DeCare either through our App or Online.
Step 1:
Before Visiting the Dentist
If you are unsure about your level of cover and need advice call our customer service team on 094 937 8608 in advance of commencing any treatment.
Step 2:
At the Dentist
Following treatment, pay your dentist and ask for an itemised receipt. An itemised receipt will contain the following information:
- Tooth Number and Surface for Fillings
- Quadrant treated for Periodontal scaling and root debridement
- Tooth number required for:
- Sealants Crown
- Repair or Recement Crown
- Stainless Steel Crown
- Root Canal treatment
- Pulpotomy
- Extractions
- Bridge
- Implant Crowns
- Emergency Treatment
If you require more extensive treatment, your dentist will provide you with your treatment plan, which you can submit directly to DeCare for prior approval. You can email your treatment plan directly to DeCare at query@decaredental.ie.
On receipt of your treatment plan, DeCare will confirm whether the proposed treatment will be covered by your policy.
Step 3:
Submitting your claim
You can submit your claim as soon as a course of treatment is complete. Claiming options include:
Download our app
Claim through the DeCare App
Submit your claim quickly and easily through the DeCare App which is available to download from the App Store and Google Play.
Online Claiming
DeCare Dental’s online claiming is a service offered to members to provide a fast and secure online claims submission option for members as an alternative to direct pay or postal options.
Claim OnlinePay & Claim
Also available by Post
You can also Pay & Claim by Post – Just pay your dentist as normal and claim back the costs covered by your policy as soon as your treatment is completed. Send your claim form and receipts to us by post to the following address: DeCare Dental, IDA Business Park, Claremorris, Co. Mayo.
Download Our Claim Form1) DeCare Dental Policy Number
Can be found by logging into your online DeCare account and viewing your policy documents.
2) Itemised Dentist Receipt
An itemised receipt will contain the following information:
- Tooth Number and Surface for Fillings
- Quadrant treated for Periodontal scaling and root debridement
- Tooth number required for:
- Sealants Crown
- Repair or Recement Crown
- Stainless Steel Crown
- Root Canal treatment
- Pulpotomy
- Extractions
- Bridge
- Implant Crowns
- Emergency Treatment
3) Bank Account Details
If you have submitted a claim previously, you do not need to submit your bank account details again.
You can download the claim guide here if you need guidance in completing this process.
Orthodontic dental claiming
Before you submit your claim, have the following documents ready:
1) Orthodontic Treatment Need (IOTN) completed form
To submit your claim for orthodontic treatment, you will need a completed Index of Orthodontic Treatment Need (IOTN) form, which you can download here.
2) DeCare Dental Policy Number
Can be found by logging into your online DeCare account and viewing your policy documents.
2) Itemised Dentist Receipt
4) Bank Account Details
If you have submitted a claim previously, you do not need to submit your bank account details again.
You can download the claim form here.