Accessibility Statement

DeCare Dental Insurance Ireland DAC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We aim to make our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA a globally recognised set of guidelines for improving web accessibility.

We understand that an accessible online store is essential to ensure that all users — including those with disabilities — can independently browse, select, and purchase products.

As part of our commitment, we aim to provide an inclusive shopping experience that works well with screen readers, keyboard navigation, and other assistive technologies.

Accessibility Features 

We are implementing the following measures to ensure accessibility:

  1. Keyboard Navigation: All functions can be operated using a keyboard alone. 
  2. Screen Reader Compatibility: Our website and app are compatible with major screen readers such as NVDA and JAWS.
  3. Adjustable Text and Contrast: Users can adjust text size and colour contrast for better readability.
    1. In Internet Explorer, select ‘View’ from the menu bar, then ‘Text Size’ and select from ‘Smallest’ to ‘Largest’.
    2. In Mozilla Firefox, select ‘View’ from the menu bar, then ‘Text Size’ and select ‘Increase’ or ‘Decrease’ or ‘Normal’.
    3. In Google Chrome, click the menu button, then adjust the size using the plus or minus symbols in the field marked “Zoom”.
  4. Logical Structure: Clear headings, labels and navigation menus help users understand and move through content.
  5. Error Identification: Forms provide clear, actionable error messages.
  6. Customizable Settings: Users can personalise font size, theme and display modes.
  7. Speech Output: Our app and website support speech output for users with visual impairments.

 

Measures We’re Taking

To support accessibility, we are:

  • Conducting ongoing audits and reviews of our website.
  • Identifying and prioritising issues that affect usability.
  • Working towards WCAG 2.1 AA conformance where feasible.
  • Including accessibility considerations in our design and development processes.
  • Providing training and guidance to our web team.
  • Collaborating with developers and designers to improve accessibility across product listings, cart, and checkout processes.
  • Reviewing third-party integrations (such as payment gateways and review widgets) to ensure they meet accessibility requirements.

Known Issues

We are aware that some parts of this website may not be fully accessible. We are currently reviewing the site to identify and address the following potential issues:

  • Some colour contrasts may not meet minimum requirements
  • Certain form elements may need improved labelling
  • Some titles may appear out of sync for users of assistive technology
  • Some links may not make sense out of context
  • Some focus styles for users of keyboard navigation may not be completely clear
  • Video content may not yet have captions or transcripts
  • Some third-party payment or checkout elements may not yet meet full accessibility standards.
  • Filtering and product sorting controls may require improvement for full keyboard and screen reader compatibility.

We are currently undertaking a phased review of our online store to improve accessibility across all major customer touchpoints, including product detail pages, cart functionality, and checkout steps.

Feedback and Contact

We welcome your feedback on the accessibility of our digital services. If you encounter any barriers or have suggestions for improvement, please contact us:

Email: compliance@decaredental.eu 

Phone: 353(0)94 93 78608 (Monday – Thursday 8:30am to 5pm, Fri 8:30am to 4pm) 

We aim to respond to feedback within 3 working days.

Statement Preparation & Compliance

This statement is published in accordance with the European Accessibility Act (EEA). We are committed to meeting the functional accessibility requirements outlined in WCAG 2.1 Level AA. 

This statement was prepared on: 26 June 2025
 It was last reviewed on: 26 June 2025
 It will be reviewed annually or as significant changes are made to the website.