Helping Hand

Trusted Contact   Legal Representatives   Language Support   Accessibility   Third Party Assistance

Supporting you in the way that works best for you

At DeCare, we believe everyone should be able to access and manage their dental and vision benefits with confidence. If you need additional assistance, we offer a range of support services for customers, dependants, carers, family members and authorised representatives.

Whether you require communication support, language assistance, accessibility accommodations, or help from a trusted contact or legal representative, we’re here to help.

How We Can Support You

Trusted Party Contact Service

You may choose to nominate a trusted person, such as a family member, friend or close associate, who we can contact to assist with certain communications relating to your policy. A Trusted Party Contact can provide support with reminders, queries and communications but cannot make decisions on your behalf.

A Trusted Party Contact may be useful if:

  • You would like help managing communications about your policy
  • You are experiencing difficulties communicating with us
  • You would like an additional point of contact for support

How to Nominate a Trusted Party Contact

Please provide:

  • Full name
  • Relationship to you
  • Telephone number
  • Email address

You can submit these details through any of the following:

Online Form – Filling in the Form on this page.

Email query@decaredental.ie

Please include**”Appointment of Trusted Party Contact”** in the subject line.

Post
DeCare Dental Insurance Ireland DAC
Unit 10A, Lakeside Retail Park
Ballindine Road
Claremorris
Co. Mayo
F12 V089

You can update or remove a Trusted Party Contact at any time.

View our Privacy Statement

Policyholder Information

Full Name & Contact Details of Nominate Trusted Party

I nominate the person registered to assist with communications relating to my DeCare policy.

Assisted Decision-Making & Power of Attorney

We support customers who manage their affairs through authorised representatives under Irish law, including arrangements provided for under the Assisted Decision-Making (Capacity) Act 2015.

This may include:

  • Decision Support Arrangements
  • Co-Decision Makers
  • Decision-Making Representatives
  • Enduring Powers of Attorney (EPA)
  • Advance Healthcare Directives

If you have a legal representative

If you have an agreement or arrangement in place covering healthcare or policy decisions, please let us know.

Send documentation to:

Email: query@decaredental.ie

Post: Unit 10A, Lakeside Retail Park, Ballindine Road, Claremorris, Co. Mayo, F12 V089

Learn about the Decision Support Service

Language Support

We understand that English may not be everyone’s preferred language.

If you require language support, we can work with interpreters or support services to help facilitate communication where possible.

For Irish Sign Language support, visit:
Irish Sign Language Interpreting Service (SLIS)

You can also contact our customer service team to discuss any communication support needs you may have.

Phone: 094 937 8608
Email: query@decaredental.ie

Accessibility Support

We are committed to making our services and communications as accessible as possible for all customers.

If you have a disability, visual impairment, hearing impairment, cognitive impairment, or any other accessibility requirement, please let us know so we can identify the most appropriate way to support you.

Support may include:

  • Alternative communication methods
  • Additional assistance during claims or policy enquiries
  • Accessible document formats where available
  • Assistance for customers who are deaf, hard of hearing, blind or partially sighted
  • Support for customers using screen readers or other assistive technologies
  • Additional time or support where required to help you manage your policy or claim

Our website is designed with accessibility in mind and we continually work to improve the experience for all users in line with recognised accessibility standards. For full details, please view our Accessibility Statement.

Contact Us About Accessibility Support

If there is a particular way you would prefer us to communicate with you, please let us know and we will do our best to accommodate your needs,

Phone: 094 937 8608
Email: query@decaredental.ie

View Accessibility Statement

Support for Carers and Family Members

We understand that family members, carers and support networks can play an important role in helping people manage their healthcare and insurance arrangements.
Depending on your circumstances and any legal arrangements in place, we will work with you to identify the most appropriate means of support.
If you are caring for a DeCare customer and require assistance, please contact our Customer Care team.

Need Help?

If you are unsure which support option is right for you, our Customer Care team will be happy to help.

Phone: 094 937 8608
Email: query@decaredental.ie